FAQS and Other Information
Q: What kind of wax are your candles?
A: We use a premium, custom blend of coconut and soy wax for all of our candles and melts.
Q: I am a bookstagramer, influencer, book reviewer, reader, etc. Do you offer discounts or rewards or offer any Ambassador perks?
A: YES. Starting in 2024, we are offering an affiliate program for social media influencers. You can apply to be an influencer under our "about us" section of the website under "Become an Affiliate". For additional questions or assistance, please email: Fabledembers@gmail.com
Q: I don't like the candle I ordered, what do I do?
A: We are so sorry that you do not like your candle! We do not accept returns on items that have been used or on any personal care items due to the nature of those items, but unused and unopened items may be returned within 30 days of purchase date. Customers are responsible for shipping and safely repackaging the item. Please contact us at Fabledembers@gmail.com so that we can assist you further.
Q: Are your candles/melts Vegan?
A: All of our products are Vegetarian. We cannot confidently say our products are Vegan due to the nature of proprietary blends and trademarked ingredient lists by companies that cannot be obtained. Products that we are confident are 100% Vegan, will be included in their description. =)
Q: Are your candles paraffin-free?
A: We do not add paraffin in our candles. <3
Q: Are your candles scented with essential oils?
A: Our candles are crafted with fragrance oils that are safe for use in candles. Fragrance oil blends may contain essential or other natural oils as a part of their proprietary blends that are deemed safe for candle use per FDA regulations.
Q: When will you make a candle/melt based on "...." series?
A: We are ALWAYS creating new blends and ideas for candles, and always trying to keep up with the newest series and books. ;) We are happy to take suggestions, but as we do a lot of custom blending and extensive testing, some candles do take a little more time and work than others! We want them *PERFECT*. <3
Q: My candle arrived damaged or is otherwise defective, what do I do?
A: Please send us a message at Fabledembers@gmail.com and include a picture of your candle and box along with your order number. We will assist you on fixing your order and replace any broken or damaged products if they were damaged in the mail.
Q: How long does it take to receive my order?
A: Processing times for your order changes throughout the year based on several factors, including order volume and resource shortages. We update our processing time as necessary - you can always find that information at the top of the webpage if there is an extended processing period. Standard processing is 3-5 business days. After your order is processed, shipping times may vary based on current mail system volume - we have no control or influence over mail transit times. We cannot guarantee shipping arrivals, once a package leaves our care, it is in the hands of either USPS or UPS.
Q: I am a reiki healer, tarot reader, wellness professional/influencer and would like to use your product or give a review in a video or post on social media, am I allowed to do that?
A: ABSOLUTELY! Please send us a message at Fabledembers@gmail.com and talk to us, we would be happy to work with you and you may even get some sparkly perks for doing so! Please include a link to your business page and instagram/tiktok. =) You may also use the Chat Feature via the website.
If you'd like to become an affiliate, please apply using "Become an Affiliate" under our "about us" section of the website.
Q: I am a social media influencer and I would like to give you an honest review in exchange for free products.
A: Thank you so much for your interest in our candles and brand, but we do not offer or provide any free merchandise. We are a small business and simply cannot afford to give away free product. For legitimate social media influencers, bookstagramers, booktokers, book reviewers, or readers, tarot readers, reiki healers, or wellness professionals; we do offer perks and rewards, including sneak peaks to new products, if you are approved as an affiliate.
Q: Do you offer bulk discounts and wholesale?
A: Yes! We offer wholesale and bulk discount opportunities to brick and mortar businesses and subscription-based businesses. For more information about our wholesale options and pricing, please send us a message at Fabledembers@gmail.com. To expedite the process, please provide us with a little information about your business, expectations, interests, and deadlines. We do NOT Provide private labeling at this time. Please do not use the chat feature for this unless you have a quick query, applications and official inquiries must be made via email. You must be a registered business.
Q: I have an idea for a custom candle, would you create it for me and how much would it cost?
A: We love to hear about your ideas! You are welcome to email us any ideas or queries you may have about a candle at Fabledembers@gmail.com. We do allow custom candles to be crafted for your custom character, campaign, book/story/project, for for fun and take these orders on a case-by-case basis depending on the current store volume and season. We charge an additional, one-time fee of $5 (per custom item) just to cover any extra materials and design time. We do NOT offer design services or custom, specialized Labeling. We will use our labeling template and do our best to fit it to your inspiration.
You may name your candle whatever you'd like.
You may choose your candle color.
You may choose your scent based on what we currently have available.
If you have print-ready artwork (that you own the rights to), we will try to use it! (but welcome concept art and pin boards for inspiration)
We would be happy to personalize your order if you are intending to give it as a gift with a personal card or note, and wrap it if desired.
You may also use the Chat Feature via the website to contact us with questions.
Q: Will you create a custom scent/candle for my shop/social media:
A: Fabledembers@gmail.com Please contact us via email.
Q: I am interested in featuring your product for my subscription/shop/store, etc?:
A: Fabledembers@gmail.com Please contact us via email.
Q: Do you have press kits?
A: Press kits are available to our partners and affiliates only. If you are interested in working with FABLED EMBERS or becoming an affiliate of our brand, please fill out the affilate application in "Become an Affiliate" under our "About Us" section of the website.
*** Still have a question? Feel free to email us at FabledEmbers@gmail.com or use the "chat now" feature via the website. =)
